customer support
phone: If you have any questions please feel free to contact us by calling toll-free 1 800 977-2825. If a representative is not available when you call we will try to respond within 24 hours.
email: You can email us with any questions at support.
24-hour fax: 707 887 1214.

hours
Monday - Friday 9:00-5:00pm PST.

forms of payment
We accept Visa, MasterCard, Discover and American Express credit cards. We are happy to accept your personal check, however. shipping will be delayed up to five days from receipt of check to ensure the check clears. Sorry, we do not accept C.O.D. orders.

phone your order
If you prefer not to submit your credit card or other information over the internet, you may phone us and we will take your order personally at 800-977-2825 Mon-Friday 9:00-5:00pm PST.

order confirmation
After submission of your order, you will receive an email confirming your purchase.

processing and credit authorization
Orders processed and credit authorized by 5:00 pm PST will be shipped within 48 hours, excluding weekends and holidays.

15% restocking fee
A 15% restocking fee is charged on all orders returned for credit or exchange.

website comments
We welcome any feedback you may have on our website. Report any problems, errors or confusion you may experience by emailing us at sitetrouble.